Frequently Asked Questions
- When will my order be despatched?
- I am an International customer, how will my order be shipped?
- My item is Out of Stock?
- What cases are suitable for the iPad 1?
- I made a mistake on my order, how can I change it?
- How can I cancel my order?
- When will my credit card be charged?
- How do I return an item?
- I received an Lente Designs item as a gift, how do I return it?
- The price of the item I recently purchased has just been reduced. Will Lente Designs honour the lower price?
- Can I get a discount for a bulk order (10 or more cases)?
- I’ve had my fabric case for a few months now and it’s starting to look dirty, what should I do?
- How do I find out about new designs?
All our orders are posted First Class Royal Mail & should reach you within 3 days, unless you choose and pay for an alternative method.
Please do contact us if your goods have not arrived within 4 days.
My Item is Out Of Stock?
We aspire to 100% in-stock availability. However, if we are out-of-stock of a particular item we will advise you via email if you have already placed the order or you can contact firstname.lastname@example.org or call 01296 707101 for accurate up to date information before you place an order.
What cases are suitable for the iPad 1?
I made a mistake on my order, how can I change it?
How can I cancel my order?
If the item has already been shipped before you are able to contact us our normal returns arrangements apply. See how do I return an item?
When will my credit/debit card be charged?
How do I return an item?
You have up to 30 (thirty) days from the purchase date to return an item for either an exchange or full credit. Returns must be received and processed within 30 (thirty) days from the purchase date for a full refund. The purchase price will be refunded back to you using the original method of payment.
We do not cover the cost of any returns to us, but providing the item is undamaged and fit for resale we will refund the entire amount associated with your purchase.
To return an item for a refund or exchange, please email email@example.com quoting your unique order reference number & preferred method of contact.
I have received a Lente Designs case as a gift, how do I return it?
To return a gift item, please email firstname.lastname@example.org with details of your existing product & the alternative required.
The price of the item I recently purchased has just been reduced. Will Lente Designs honour the lower price?
Lente Designs cannot honour refunds for orders placed through other websites or via any retailers.
I have had my case for a few months now and it’s starting to look dirty, what should I do?
The polyurethane cases are very easy wipe down and you can use plain soft cloth with water or even baby wipes or hand wipes are fine.
If you are trying to clean off a mark on the fabric cases please use care & a delicate hand. Ideally just use a damp cloth but it’s feasible to clean off a more obvious mark using a very small, very diluted amount of fairy liquid and water. In the majority of cases the fabric is hand printed so please bear this in mind as hard scrubbing could damage the print.
How do I find out about new designs?
Keep an eye on our Facebook page as we update this regularly with our latest colour designs & ideas and if you can always email us if you feel inspired.